Privacy Policy

Venturi Aircon Services ("we", "us", or "our") values your privacy and is committed to protecting your personal data. This Privacy Policy states how we collect, use, store, and protect your information when you visit our website or engage with our services.

Personal Information We Collect

We may collect the following personal data from you:

• Full name
• Contact number
• Email address
• Home or business address
• Aircon unit details (e.g., brand, model, issue reported)
• Payment details (if applicable, for invoicing or receipts)
• Any other personal information you provide when contacting us or using our services

How We Use Your Information

We use your personal information for the following purposes:

1. To respond to inquiries and service requests
2. To schedule, dispatch, and fulfill aircon cleaning, repair, and installation services
3. To issue service reports, receipts, and invoices
4. To send service reminders, maintenance notifications, or marketing offers (with your consent)
5. To improve our website, services, and customer experience
6. To comply with legal obligations under Philippine law

Legal Basis for Processing

We process your data in accordance with the Data Privacy Act of 2012 (R.A. 10173), based on:

• Your explicit consent
• Fulfillment of a contract or service
• Compliance with a legal obligation
• Legitimate business interest (e.g., improving services)

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Data Sharing and Disclosure

We do not sell your data. We may share your information with:

• Our in-house staff and technicians to perform services
• Payment processors (only the necessary details to complete a transaction)
• IT service providers who maintain our website and systems
• Government agencies, if required by law

We retain your data only as long as necessary to fulfill the purpose for which it was collected or as required by law. After this period, your data will be securely deleted or anonymized.

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

We may update this Privacy Policy from time to time. The latest version will always be posted on our website with the date of effect.